About Us..

A style defines a particular way in which things are said, done or performed. Our style is personal and professional. Our team members are nationally accredited in their fields, passionate about personal and professional development and have a committment to resolving conflict.

 

Heidi Smith (MAPS) B.Psych, M.Psych, Dip. Counselling, Cert IV Training and Assessment.
Heidi is a Nationally Accredited Psychologist with a Masters in Psychology (Organisational), advanced training in mediation, a Diploma of Counselling and experience in Supervision and Learning and Development. Heidi specialises in helping individuals and professionals better resolve conflict.

Heidi says "What I love about the services I create is that they are geared towards raising individual awareness of who we are and how we relate to other people in conflict. The services I provide aim to create that 'ah ha' moment where it all falls together. Once you know something, you can't 'unknow' it - these 'ah ha' moments will repeat on you. They will show up as you do your job, as you interact with your family and as you interact with your colleagues.”

 

Douja Elhajj BSc (Psychology), Grad Dip. Counselling & Human Services., NMAS Accreditation, FDRP.
Douja is a Nationally Accredited Mediator, family dispute resolution practitioner, facilitator, trainer, and Supervisor. Douja has has participated in several advanced conflict resolution courses that have driven her career in mediation. Douja specialises in family, interpersonal and workplace relationships. She has also developed and conducted workshops in conflict resolution, emphasising on family dispute resolution, to organisations and practitioners that are now nationally accredited with the Attorney General’s Department. Douja also coordinates an Employee Assistance Program for a respected national organisation.

Douja believes that by understanding ourselves, how we relate to others, and our motivations; we can break down barriers of misunderstanding and the possibility of conflict, and will be able to move forward.