About Us..

 

 

Heidi Smith (MAPS) B.Psych, M.Psych, Dip. Counselling, Cert IV Training and Assessment.

Principal Psychologist

Heidi has qualifications and experience in both counselling and human resources. To the workplace she brings her understanding of conflict and relationships to people management strategies and coaching. In relationship counselling she brings her understanding of conflict dynamics and communication skills training to her work. Heidi prefers a systematic, evidence based approach to her work as a consultant, facilitator or counsellor/coach.
Heidi is a nationally accredited Psychologist with a Masters in Psychology, advanced training in mediation, a Diploma of Counselling and experience as a supervisor of budding psychologists. Heidi loves helping individuals and professionals to better resolve conflict.

Heidi says "What I love about the services I create is that they are geared towards raising individual awareness of who we are and how we relate to other people in conflict. The services I provide aim to create that 'ah ha' moment where it all falls together. Once you know something, you can't 'unknow' it - these 'ah ha' moments will repeat on you. They will show up as you do your job, as you interact with your family and as you interact with your colleagues.”

Key services provided by Heidi are conflict coaching, marriage counselling, bullying and harassment interventions, dealing with difficult people workshops.

Douja Elhajj BSc (Psychology), Grad Dip. Counselling & Human Services., NMAS Accreditation, FDRP.

Principal Mediator

Douja really loves working through Aresolution because she can go the extra mile when helping clients. Douja is a dedicated and passionate mediator, family dispute resolution practitioner and supervisor.

As a family dispute resolution practitioner Douja is accredited with the Attorney General’s Department and is a nationally accredited mediator member of LEADR – association of dispute resolvers. Douja has has participated in several advanced conflict resolution courses that have driven her career in mediation. Douja specialises in family, interpersonal and workplace relationships. She has also developed and conducted workshops in conflict resolution, emphasising on family dispute resolution, to organisations and practitioners that are now nationally accredited with the Attorney General’s Department. Douja also coordinates an Employee Assistance Program for a respected national organisation.

Douja believes that by understanding ourselves, how we relate to others, and our motivations; we can break down barriers of misunderstanding and the possibility of conflict, and will be able to move forward.

Key services provided by Douja include family dispute resoution, mediation, workplace mediation, commercial mediation and more..

 

Josie Brown (MAPS) (M.PSCH, DIP. TEACHING)

Principal Organisational Psychologist

Josie has considerable experience in counselling, employee assistance and consulting and believes any intervention in the workplace needs to consider the psychology of the individual, the individual behaviours and the organisational systems. Josie is a Registered Organisational Psychologist trained at the University of Edinburgh and has extensive experience as both an internal and external consultant here and in the UK.

For the last eighteen years as a consultant, Josie has worked with the full range of public and private organisations and has become increasingly involved with change management, organisational reviews, investigations, training, facilitation, counseling, psycho-education and mediation.

Key services provided by Josie include bullying and harassment management, grievance policy development, leadership and management training and more...