Conflict resolution solutions for the workplace

With today’s economic climate organisational change is inevitable, and with these changes and other organisational pressures comes conflict. The costs of organisational conflict include absenteeism, attrition and litigation expenses; while low morale, productivity losses and impaired decision making are among the many hidden costs.

Aresolution offers a range of interventions designed to resolve and manage conflict and restore harmony in your workplace. Our workshops and conflict resolution are designed to improve workplace culture, preserve or improve relationships, and reduce the risk of conflict escalating to injury claims or industrial action

 

Our services include:

 

• Resolution Skill Survey link

• Organisational Resolution Culture Index link

• Dealing with toxic co-workers link.

• Mediation and conflict resolution skill training link.

• Mediation and conflict coaching training link

• Dealing with toxic personalities in litigation & mediation link

• Mediating personality: MBTI & Conflict resolution link

• Conflict lotus coaching certification link

• Mediation link

• Conflict coaching link

• Grievance policy development and complaints management link

Resolution Skill Survey

Not sure which intervention you need? Before you begin any intervention find out about the collective conflict resolution skills of your workforce. The Resolution Skill Survey can help you identify the types of conflicts employees experience, their ability to resolve conflict, their reactions to conflict and its impact on organisational outcomes such as absenteeism. More...

The Organisational Resolution Culture Index

The Organisational Resolution Culture Index provides and assessment of a total of 8 task and people related factors that may contribute to organisational conflict. The instrument is designed to be completed by human resource and management level staff and a sample of employees in order to give the best indication of organisational health. More..

Dealing with toxic co-workers

Eighty percent of co-workers report that a single co-worker contributed significant stress to their workday. Difficult co-workers are everywhere, no matter what industry, how big or small the organization, or the company's culture. This workshop reviews the most common toxic co-workers and difficult managers and provides strategies for surviving with them. We pinpoint a variety of personality traits, disorders and behaviours, showing how they come about and offering effective strategies for coping with them. We cover the range of familiar types, from , histrionics, and sociopaths to narcissists and provide concrete techniques for surviving them. More..

Mediation & Conflict Resolution Training (in-house training only)

This experiential 3 day program will assist professionals to explore and develop the essential principles and process of mediation. We overview conflict resolution skills and the Lawrence Boulle mediation model (one of the most effective mediation models available). Professionals will have the opportunity to participate in a number of simulated role plays. The skills built by this course can be utilised in many different areas of conflict e.g., workplace, interpersonal and client work. More

Mediation & Conflict Coaching (public courses in 2011)

This experiential 3-day program provides an essential combination of mediation and conflict coaching skills to build professionals conflict resolution skills to assist resolution between two parties and work one-on-one with clients to help them resolve conflict and/or build their conflict resolution skills. More info

Dealing with toxic personalities in litigation & mediation

Difficult clients present with a host of issues for mediaiton and legal professionals including but not limited to: preoccupation with their own issues, chronic adversarial or blaming behaviour and difficult relationships We identify the dynamics of 4 types of difficult personalities (Narcissistic, Histrionic, Anti-social & Histrionic) that appear in litigation and develop key skills for handling them. More..

Mediating Personality: MBTI and Conflict Resolution/Mediation

Personality influences the way we view conflict, the source of conflict, the way we express ourselves in conflictand even how we attempt to resolve conflict as a participant or a mediator. Enrol in the "Mediating Personality" workship for strategies to mediate these personality differences in conflict. More... 

Conflict Lotus Coaching Certification

We offer certification workshops for practitioners to be able to use a range of techniques and materials to effectively assist clients to resolve conflict and inner turmoil. You will be able to assist clients to identify their conflict/s, develop key insights, explore options and rehearse the skills and strategies they will need to apply in resolving or managing conflict. . More information coming soon.

Mediation

Mediation and alternative dispute resolution is fast becoming the preferred method of resolving complaints and conflict. Mediation is designed to help you to avoid appearing in hearings and courts, and also avoid the legal costs and time delays associated with traditional dispute resolution. More..

 

Conflict Coaching

Conflict coaching is fast becoming a 'non-confrontational' alternative to mediation. Conflict coaching is a confidential one-to-one service conducted by a Psychologist or counsellor assisting clients to discuss their conflict/s, develop key insights, explore options and rehearse the skills and strategies they will apply in resolving or managing conflict. More...

Grievance policy development and complaints management systems

Does your grievance policy foster resolution or hinder it? We can assist you to develop effective, clear, legally compliant and contemporary conflict management systems within any organisation. More...