Dealing with toxic co-workers*

Eighty percent of co-workers report that a single co-worker contributed significant stress to their workday. Difficult co-workers are everywhere, no matter what industry, how big or small the organization, or the company's culture. This workshop reviews the most common toxic co-workers and difficult managers and provides strategies for surviving with them. We pinpoint a variety of personality traits, disorders and behaviours, showing how they come about and offering effective strategies for coping with them. We cover the range of familiar types, from , histrionics, and sociopaths to narcissists and provide concrete techniques for surviving them.

This half-day workshop presents useful techniques that help all employees "keep their cool" in a wide variety of difficult situations. It outlines the successful elements of dealing with difficult situations and difficult people of all types - whether they are customers or colleagues.

Dealing with toxic co-workers benefits:

• Identify the characteristics of common types of toxic co-workers in the workplace

• Develop effective strategies for coping and surviving toxic co-workers

• Strategies to take actions for self-protection and personal boundaries rather than to change the other person

• Gain insight into why people can become difficult

• Distinguish between passive, aggressive, and assertive behaviour and develop specific strategies to manage this behaviour

• Develop assertive communication skills designed to improve your delivery of bad and unpleasant news

• Make people you deal with your partners in finding a satisfying solution

• Be less of a target with difficult people

*Note: Toxic co-workers is the name assisgned to this workshop for marketing and advertising purposes. When bookings are made; it is recommended that this workshop is introduced to employees as 'difficult people workshop' or another, more neutral name.