Toxic personalities in litgation & mediation
Dealing with toxic personalities in mediation & litigation
Aresolution and Training presents a strategy packed interactive seminar that provides mediation or legal professionals with the ‘soft’ skills for ‘hard’ clients. With the use of compelling case examples and video footage, we explain the personality dynamics of difficult clients and practical strategies to manage their behavior. All attendees get a copy of Billy Eddy’s ground breaking book ‘High Conflict People in legal disputes’.
Difficult clients present with a host of issues for legal and mediation professionals including but not limited to: preoccupation with their own issues, chronic adversarial or blaming behaviour and difficult relationships
We identify the dynamics of 4 types of difficult personalities that appear in litigation : develop key skills for handling them including:
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ways to set boundaries and provide security
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how to contain their emotions and focus on tasks
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psychological strategies for reality testing their cognitive distortions
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methods for motivating reflection and behaviour change
Conflict Mindfulness Retreat
Conflict resolution is not just a skill; it is a state of mind. This 3 night retreat offers a peaceful, mindful environment to maximise resolution. more..
Difficult People Quiz (Free)
How do you manage difficult people? Take the challenge and get a free report. Coming soon...
Resolution Culture Survey
What sort of conflict to employees experience? What is their ability to resolve conflict? What training do they need? more..
Mediation & Conflict Coaching
Resolve conflict between one or two parties - 2012 dates available here
Our Clients
We work with individuals, businesses and professionals.
Organisational clients include:
Central Tafe, Recovre, Relationships Australia, Smith Family Institute, Cullen Babington Hughes, Legal Practitioner's Board of South Australia and more...
Professionals include:
Psychologists, Social Workers, Rehabilitation Providers, Solicitors, Counsellors and more..
Individuals include:
Couples, Families, Seperated parents, Individuals and more..